At BK Beauty Empire, we value your trust and aim to provide a smooth, transparent, and premium experience. Please read our policies carefully before making a purchase or booking.

⸻

📦 1. Return & Refund Policy (Products)

We accept returns only for unused, unopened, and sealed products within 7 days of receiving your order.

  • Items must be in original packaging
  • Proof of purchase is required
  • Used or opened products cannot be returned due to hygiene reasons

⸻

💰 Refunds (Products)

Once your return is received and inspected:

  • Approved refunds will be processed to your original payment method
  • Shipping costs are non-refundable
  • Refund processing may take 5–10 business days

⸻

❌ Non-Returnable Items

  • Opened or used skincare/beauty products
  • Sale or discounted items
  • Gift cards (if applicable)

⸻

📅 2. Cancellations & Deposits

  • At least 24 hours notice is required for cancellations or rescheduling
  • Late cancellations or no-shows may incur a fee of up to 50% of the service cost
  • Deposits are non-refundable but may be transferred if sufficient notice is given

⸻

💳 3. Payment Information

At BK Beauty Empire, we use Fresha to securely manage bookings and payments.

Payments may also be processed through Stripe via our official website, depending on the booking method.

Please note:

  • All payments are securely processed through trusted systems
  • We do not accept payments through DMs, private messages, or unofficial links
  • If you receive any suspicious payment requests, please ignore them and contact us immediately
  • Always ensure bookings and payments are made through our official Fresha or website links

⸻

🚚 4. Shipping Policy

📍 Processing Time

Orders are processed within 1–3 business days after payment confirmation.

📦 Delivery Time

  • Standard shipping (Australia): 3–7 business days
  • Delivery times may vary due to courier delays

📮 Tracking

Tracking details will be provided once your order has been shipped.

⚠️ Important Notes

  • We are not responsible for courier delays
  • Please ensure your address is correct before ordering
  • We are not responsible for lost parcels due to incorrect details

⸻

🔐 5. Privacy Policy

At BK Beauty Empire, your privacy is important to us.

We collect personal information such as name, contact details, shipping address, and payment information only to:

  • Process orders and bookings
  • Deliver products
  • Provide customer support

We do not sell, trade, or share your personal information with third parties.

All payments are securely processed through Fresha and Stripe, and we do not store card details.

You may request access, updates, or deletion of your personal data at any time.

⸻

⚠️ 6. Allergies & Responsibility

Clients must inform BK Beauty Empire of any allergies, skin conditions, or medical concerns before treatment or product use.

We are not responsible for any reactions if this information is not disclosed.

⸻

💖 Our Promise

We are committed to providing high-quality, safe, and professional beauty products and services. Your satisfaction, trust, and safety are our top priority at BK Beauty Empire.